Return / Refund policy

At Luxorium, we strive to ensure your complete satisfaction with every purchase. Please review the following policy regarding returns and refunds for our handbags, jewelry, and watches.

1. Eligibility Window

  • Items may be returned within 30 days from the delivery date.
  • To be eligible, items must be unused, unworn, and in their original condition with all tags attached and packaging intact (e.g., dust bags, authenticity cards, original boxes)26.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Jewelry pierced for hygiene reasons (e.g., earrings).
  • Customized or personalized items (e.g., engraved pieces).
  • Items without original packaging or authentication materials6.

3. Return Process

To initiate a return:

  • Log in to your Luxorium account and navigate to “Order History.”
  • Select the item(s) and provide a reason for the return.
  • Our team will review your request and provide a Return Authorization (RA) number and shipping instructions within 1-3 business days24.
  • Pack the item securely using the original packaging, including the RA number inside the package.

4. Shipping Costs

  • Free returns: We cover return shipping costs for items damaged, defective, or incorrect shipments (our error).
  • Customer-covered returns: For returns due to size, style, or change of mind, the customer is responsible for return shipping fees and insurance68.

5. Inspection and Refund Processing

  • Upon receipt, our team will inspect the item within 3-5 business days to verify its condition.
  • If approved, refunds will be processed to the original payment method within 7-10 business days4.
  • Note: Shipping fees for original orders are non-refundable unless the return is due to our error.

6. Exchanges

  • Exchanges for size or color are subject to availability. Contact us at zhuqian545@gmail.com to check stock before returning.

7. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photos/videos as evidence. We will offer a full refund, replacement, or repair at no cost48.

8. International Returns

  • Customers outside our primary region may incur additional customs duties or shipping fees, which are non-refundable.

9. Dispute Resolution

  • Any disputes regarding returns or refunds will be resolved through friendly negotiation. If unresolved, they may be submitted to arbitration in accordance with the laws of our jurisdiction15.

10. Contact Us

For return-related questions, reach out to our support team at zhuqian545@gmail.com. Include your order number and RA number for faster assistance.

Why Trust Luxorium?

We prioritize transparency and customer satisfaction. Our policies are designed to ensure a seamless experience while maintaining the integrity of our luxury products.